Customer Service - Test Center Administrator (Part-Time) US Citizen

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We are looking for US citizens / Greencard holder to join us. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
 
Responsibilities:
* Greet examinees and verify identification
* Register and prepare candidate scorecards
* If applicable, digitally scan and record candidate fingerprint identification 
* Continuously monitor candidates as they complete exams
* Resolve or report candidate issues with urgency  
* Secure all computer software in the test center at all times
* Reboot computer servers and reset passwords as necessary
* Report any occurrences outside company guidelines to corporate management
* Ability to be flexible with scheduling based on Prometric capacity requirements 
 
Required Experience:
* High School Diploma or its equivelant
* Currently persuing tertiary education are welcomed 
* One to two years customer service related experience required
* Ability to communicate with candidates effectively and with professionalism and authority 
* Ability to write detailed reports and correspondence
* Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
* Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing) 

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